Having trouble logging in? | tZERO Help Center

Please use the following troubleshooting steps if you are having trouble logging into your tZERO Securities account:

1) Are you entering the correct username?

• Your username is your email address that you used to signup for an account with

2) Are you entering the correct password?

• If you forgot your password, use the reset password flow to update your password.

• An email will be sent to you with instructions

  • This email will come from no-reply@tzero.com

  • This link is only valid for 30 minutes

• Click on the your browser below for instructions:

  • Chrome

  • Firefox

  • Safari

  • Opera

  • Microsoft Edge

  • Brave

4) Use a different browser

• Try to utilize one of the browsers mentioned above

5) Use a different device

• tZERO Securities is accessible from mobile phone & tablet browsers, and browsers from desktop computers

6) Try using a different internet connection

• Sometimes internet firewalls can prevent someone from logging in properly, please contact your IT professional or internet service provider if you are unable to utilize a different internet connection

Sometimes internet firewalls can prevent someone from logging in properly, please contact your IT professional or internet service provider if you are unable to utilize a different internet connection

For questions regarding your Secondary Trading account, contact support@tzero.com

For questions about investing in a Primary Issuance, contact investor_support@tzero.com