Having trouble trading | tZERO Help Center

Having trouble trading

Guidance to troubleshoot trading errors you may encounter

Please note the below points you may want to check if you are experiencing issues trading

Connectivity issues:

• Check your internet speed

  • You can type "what is my internet speed" into google

  • Select "run speed test"

• Ensure you have only one tab/window of tZERO Securities open in your browser

  • tZERO runs best with only one active browsing session at a time

• Consider clearing your cache & cookies

Check your internet speed

You can type "what is my internet speed" into google

Select "run speed test"

Ensure you have only one tab/window of tZERO Securities open in your browser

tZERO runs best with only one active browsing session at a time

Consider clearing your cache & cookies

If you are experiencing errors placing a BUY Order:

• Ensure your account has sufficient funds

  • visit these pages regarding funding your account

    • ACH cash deposit- Click Here

    • Wire deposit- Click Here

• Ensure that your application has been reviewed and approved

  • You will be prompted at the home page to complete your application by clicking "Complete Setup"
    ​

    

  • Any asset page should show "Please verify your email before placing an order"
    ​

    

Ensure your account has sufficient funds

visit these pages regarding funding your account

ACH cash deposit- Click Here

Wire deposit- Click Here

Ensure that your application has been reviewed and approved

You will be prompted at the home page to complete your application by clicking "Complete Setup"
​

You will be prompted at the home page to complete your application by clicking "Complete Setup"
​

Any asset page should show "Please verify your email before placing an order"
​

Any asset page should show "Please verify your email before placing an order"
​

If you are experiencing errors placing a SELL order:

• Ensure your account has sufficient positions

  • You can review your positions by logging into your tZERO Securities account

• Please visit this page regarding depositing shares of tradable securities: Click Here

Ensure your account has sufficient positions

You can review your positions by logging into your tZERO Securities account

Please visit this page regarding depositing shares of tradable securities: Click Here

For questions regarding your Secondary Trading account, contact support@tzero.com

For questions about investing in a Primary Issuance, contact investor_support@tzero.com